VeroHx

Our approach

Most interventions fail for one of two reasons.

The diagnosis was wrong, or the work disappeared when the consultant did. Here is what working with Vero looks like, and how it is built to prevent both.

Three phases. One standard: it has to hold.

Dx Diagnosis Find out what’s actually going on. First 30 days Rx Treatment Work on the problem you actually have. Built from the findings Hx Human experience Measure whether it held. 120 days, 12 months, then ongoing
Dx · First 30 days

Find out what’s actually going on.

Before anyone recommends a fix, we find out what is driving the problem. Most of what we need already exists inside your organization. It just hasn’t been read together, by people whose only job is to tell you the truth about it.

In the first 30 days you get a clear read on what is helping and hurting performance, a baseline in all three margins and a plan for the first year. After that, the diagnosis keeps going. Every checkpoint adds to it.

What we’ll ask for

  • Your peopleAccess for confidential interviews across the levels and teams the problem touches.
  • Your surveysEngagement, pulse and exit surveys, including the comments.
  • Your historyYour industry, your history, that merger. The period of rapid growth that changed everything.
  • Your PerformanceTurnover, tenure, performance outcomes and the processes behind the numbers.

Interviews are confidential. Findings are reported as patterns, never tied to a person.

Rx · Built from the findings

Work on the problem you actually have.

A problem that shows up as turnover or disengagement may reach into leadership, structure, decision-making, workload or the way information moves. The treatment follows those connections, and we use only what your diagnosis calls for.

What treatment can include

Executive offsites and board retreats

A working session built on the diagnostic findings, not a generic agenda. Findings are framed around patterns rather than individuals, and facilitation draws out the quieter voices in the room.

Includes · Pre-event survey · Diagnostic readout · Senior leader action plan

Best for · Teams that have been through offsites before and watched nothing change.

Strengthens

Operational and human margin

Decision rights and governance

Recurring, high-impact decisions are mapped to a single owner with the Vero OATH framework: Owner, Advise, Test, Heard. Escalation paths are agreed before the pressure arrives.

Includes · Decision Map · Escalation triggers · Group-approval thresholds

Best for · Partnerships and executive teams where every decision turns into a group debate.

Strengthens

Operational and financial margin

Operating agreements

The team builds its own operating system and owns it afterward: how meetings run, how information moves, and how conflict and feedback get handled.

Includes · Shared language · Meeting architecture · Conflict and feedback protocols

Best for · Companies scaling past the structure that got them here.

Strengthens

Operational and human margin

Executive coaching

Confidential one-to-one coaching for senior leaders, anchored in a development plan built from the diagnostic and multi-directional feedback. Kept separate from performance management.

Includes · Baseline discovery · Individual development plan · Documented action items

Best for · CEOs and senior leaders carrying a transformation.

Strengthens

Financial and human margin

Sustained engagement

Monthly leadership sessions and quarterly in-person reviews that keep the work going after the first session, with an outside presence holding the team to what it agreed.

Includes · Monthly sessions · Quarterly reviews · Re-measurement against baseline

Best for · Organizations that need the change to hold after the first quarter.

Strengthens

Operational, financial and human margin

We don’t admire the problem and leave. We stay with the team until the change holds.

Hx · 120 days, 12 months, then ongoing

Measure whether it held.

Every engagement is measured in operational, financial and human margin. The baseline comes from the diagnosis, so you can see what moved and what didn’t.

After the first year the work becomes a loop. What the measurement shows sets the next diagnosis.

Dx Rx Hx WHAT MOVED SETS THE NEXT DIAGNOSIS

Baseline

Set in the first 30 days, before any treatment begins.

120 days

The first formal checkpoint against the baseline.

12 months

A full reassessment, with follow-up interviews.

The next diagnosis

What moved and what didn’t sets what we work on next.

Why it works

The evidence decides.

Research without operating experience can be technically right and practically useless. Operating instinct without data can be confidently wrong. Every engagement gets both, from the principals and owners of the firm.

Meet Katherine and Nick →

We don't just use the research, we create it.

Everyone says they are evidence-based. We develop research that guides others on how humans function best at work, and apply the same rigor to your nuanced problem.

People who have been in the seat

Nick built and exited companies in aviation and healthcare, and has spent more than 10,000 hours coaching the leaders who run them.

You work with the owners

The principals and owners of Vero do the work themselves. No hand-off to a junior team after the contract is signed.

Every engagement starts with the truth.

Before anyone builds a plan, we find out what's really going on. The first step is a conversation about what you're seeing and whether a diagnostic is the right place to begin. From there, the evidence decides.

Talk through your situation→